Let's discuss the
consumer protection act very briefly. In this passage, we are going to learn
To understand the basic idea of
To have an overall
understanding of the act.
Protection Division is mandated to implement the Consumer Protection Act, 1986
and Consumer Protection, 1987. It is entrusted with the framing of policy
related to the protection of the interests of the consumers
particularly those grievances arising in the post-sale of goods and
It provides for the establishment of three-tier quasi-judicial
consumer disputes redressal machinery at the District, State, and National
levels to render simple, inexpensive and speedy justice to consumers. These
redressal agencies have the jurisdiction to adjudicate the complaints received
from consumers against any defect in the goods purchased or deficiencies in the
services availed or any unfair/restrictive trade practices, etc. adopted by any
trader or person. Apart from the quasi-judicial mechanism, National
Consumer Helpline also addresses consumer grievances under the supervision of
Mainly three schemes SCH(State Consumer Helpline),
SCF(Strengthening of Consumer Fora) and CONFONET are being implemented in CPU
Division for protection of consumer rights in the country.
The Department looks after the establishment and functioning
of National Consumer Disputes Redressal Commission, the apex consumer court
such as the appointment of members, NCDRC etc. Also, the constitution of
CCPC is done by the Consumer Protection Division. Now let's discuss the rights
of the consumer.
Right to Safety
This means right to be protected against the marketing of goods and services,
which are hazardous to life and property. The purchased goods and services
availed of should not only meet their immediate needs, but also fulfil long
Before purchasing, consumers should insist on the quality of the
products as well as on the guarantee of the products and services. They should
preferably purchase quality marked products such as ISI,AGMARK, etc
Right to be
Means right to be informed about the quality, quantity, potency,
purity, standard and price of goods so as to protect the consumer against
unfair trade practices.
Consumer should insist on getting all the information about the
product or service before making a choice or a decision. This will enable him
to act wisely and responsibly and also enable him to desist from falling prey
to high-pressure selling techniques.
Right to Choose
Means right to be assured, wherever possible of access to a
variety of goods and services at a competitive price. In case of monopolies, it
means right to be assured of satisfactory quality and service at a fair price.
It also includes the right to basic goods and services. This is because
unrestricted right of the minority to choose can mean a denial for the majority
of its fair share. This right can be better exercised in a competitive market
where a variety of goods are available at competitive prices
Right to be
This means that consumer's interests will receive due
consideration at appropriate forums. It also includes the right to be
represented in various forums formed to consider the consumer's welfare.
Consumers should form non-political and non-commercial consumer
organizations which can be given representation in various committees formed by
the Government and other bodies in matters relating to consumers.
Right to Seek redressal
This means right to seek
redressal against unfair trade practices or unscrupulous exploitation of
consumers. It also includes the right to fair settlement of the genuine
grievances of the consumer.
Consumers must make a complaint about their genuine grievances.
Many times their complaint may be of small value but its impact on society as a
whole may be very large. They can also take the help of consumer organizations
in seeking redressal of their grievances.
Right to Consumer Education
This means the right to acquire the knowledge and skill to be an
informed consumer throughout life. Ignorance of consumers, particularly of
rural consumers, is mainly responsible for their exploitation. They should know
their rights and must exercise them. Only then real consumer protection can be
achieved with success.